Help Center
Field Guides
Questions to Ask Your Surgeon or Physician When Preparing for a Procedure
This worksheet provides a series of questions that will help you and your family prepare for surgery and recovery. Getting answers to questions before a procedure empowers the patient and can improve the recovery!
How to Handle a Denied Medical Claim
Even when a claim is denied, you don’t have to accept it and pay. There are very simple things that can be overlooked when filing a claim that will cause a claim to be denied. Find out what to do if faced with a denial.
Tips for Choosing a Health Plan
Finding the right health plan to cover you and your family can be a difficult task. Use this field guide to understand the process and what you should know before making this decision.
COBRA - What is it? Do I need it?
COBRA may be your best option when you have a change in your job status (expected or unexpected) and health coverage from your employer is going away. Though it’s often difficult to understand, knowing how COBRA works will put you one step ahead during a time when there are decsions to make.
Negotiating a Large Medical Bill
Having a large medical bill hanging over your head can be a daunting experience. Paying for it is even more difficult. This guide will help you navigate the process, provide tips on negotiating and keep your credit in tact.
Insurance Pre-Authorization
Knowing when to get permission for treatment can save you thousands of dollars. Understand what pre-authorization means and how important it can be for your wallet.
Balance Billing
Your insurance company paid your provider and you have paid your patient responsibility. So why are you still receiving a bill? Well, you may have been balance billed. Balance billing occurs when a provider (doctor, hospital, clinic, etc.) bills a patient for the portion the insurance company “writes off” or discounts.
Medical Identity Theft
Medical identity theft is not very common, yet. Learn what precautions to take to keep this from happening to you.
Understanding Your EOB
Even though EOB’s can appear confusing, they don’t have to be. This field guide will help you understand the math using simple language and an easy to follow example.
Medical Deduction for Your Tax Return
Don’t let tax time get you down. Understand how medical expenses can reduce your taxes. This field guide helps you get started with document collection and next steps.
How to Talk to Your Doctor about Generics
The difference between brand name and generic drugs is substantial. Is a generic medication right for you? Understand the important questions to ask your doctor if you're thinking about making a change.
Steps to Switch Pharmacies
You have found your medication for less money at another pharmacy. This guide walks you through the steps to take to transfer your prescription. Don't know where to find your medication for less - there are tips for that too!
In-Network vs. Out-of-Network
Now you can finally understand what a network is ... and how they can impact your wallet. Read this to learn how to pay less.
Filing a Claim
If your doctors office doesn't provide this service, read on the learn the ins and outs of filing a medical claim.
Steps to Switch Doctors
If your network changes, your doctor retires or you move to a new town; you may have a time that you need to switch doctors. Not sure where to begin? We can help with easy to follow steps for a smooth transition.
