Help Center

change:healthcare is HIPAA (Health Insurance Portability and Accountability Act) compliant and uses data security standards that exceed those required by the federal government when handling all aspects of healthcare data.

change:healthcare will only need your social security number if it is used as your member ID by your insurance plan. Your insurance company and change:healthcare take the highest precautions and use industry security standards when working to save you money.

No. Our security standards keep all health information strictly private and anonymous, so you cannot be identified. In fact, you may not be able to see the information for your own family members if there is no HIPAA release form on file with your insurer. Your privacy takes priority over saving money.

The claims information used by change:healthcare is provided by your insurance company on behalf of your employer.