Help Center

A tag is a label that can help you associate or group medical expenses. One bill could have tags like 2009, car accident, arm pain, leg surgery. You would then be able to sort and view expenses that occurred in 2009, or associated with the car accident, or body part, etc, regardless of the physician or treatment received. It's another way of looking at the information.

If we are working with your employer or benefits administrator, more likely than not the information we are receiving is adjudicated claims. This means that you can pay the amount shown as your patient responsibility.

Unfortunately, it is incredibly difficult to tell if the bills are accurate. They can be confusing and often contain errors. However, if we are working with your employer and benefits administrator to pull in your claims data, this information is going to be the most accurate data available.

To enter an EOB into the application, visit the bill management section of the site (click on bill management on the upper right-hand side of the screen). Once you are on the bill management overview page, click on the blue "+EOB" button. This will take you to the "Add a New EOB" screen. Follow the simple three-step process to add an EOB.

To enter a bill into the application, visit the bill management section of the site (click on bill management on the upper right-hand side of the screen). Once you are on the bill management overview page, click on the orange "+Bill" button. This will take you to the "Add a New Bill" screen. Follow the simple three-step process to add a bill.

You can track your HSA by using the bill management section of the site. Click on "bill management" in the right-corner of the screen. Once in the bill management section, click on My Pre-Tax Account. Begin by adding the information for your HSA (or FSA), such as the name of your account, the time frame (calendar year) and the balance. Next, when you use your HSA or FSA to make a payment, click on the green "+Payment" button in the bill management section. In step three of adding a payment, you will be able to select whether or not this payment was made using your HSA or FSA. The system will automatically do the math for you.

Inpatient costs reflect the cost of healthcare services or treatments administered during a hospital stay. Outpatient costs, on the other hand, refer to costs incurred by a patient who did not require overnight hospitalization. So, their services were rendered at a doctor’s office, a specialist practice, day surgery center, etc.