Help Center

You can give a family member access to your account by adding their email address to receive alerts and allowing them to log in with your credentials. To do so click on "Profile Setting" and add your family members email address into the Second Email address field. Then when they receive a Ways to Save notification, they can log in using your information.

A HIPAA release is a form signed by other family members giving you permission to view their personal healthcare information. Once you sign up for change:healthcare, if you have cost savings that are related to prescription(s) and/or care received by other family members, you may be asked to provide a HIPAA release form to view those savings.

If you cannot find the information you need within the Get Help section of the site, begin by contacting your HR department or insurance company (depending upon who is providing the cost transparency tool) directly. If you are still having trouble, please contact change:healthcare customer service at 800-655-0732 ext. 1.